Our Credo
Having seen it all, we set out to do things right. We spend our days providing an honest, fairly priced, top-quality product. We don't create grandiose images, nor do we gild our promises. We decline so much of what our industry accepts, and we've taken an oath to our promise of Safety, Punctuality, and Hospitality.
Quality
Once we clear an aircraft for safety, we subject it to our quality control test. There are many mechanically flawless aircraft available that are flown by very experienced pilots. The fact is, not all of those aircraft are as aesthetically pleasing as you may desire.
Safety
Safety is our single top priority at The Early Air Way. We are extremely selective of the aircraft we use. We frequently reject aircraft often used for charters.
All aircraft and crew used by The Early Air Way must meet the following selection criteria:
- Be listed on the D085 of an FAA Part 135 or Part 121 Air Charter Certificate.
- Maintain our high insurance coverage requirements.
- Passed an audit with Aviation Research Group United States (ARG/US) with a score of Gold or better
-or- passed an audit with Wyvern.
- Have aircraft maintained with a reputable A&P maintenance Provider.
We inspect all aircraft for their effects on the five senses. Sight, Smell, Taste, Sound, and Feeling are all things taken into account in our aircraft selection. When flying with The Early Air Way, you will get an aircraft that you feel is worth your money.
Punctuality
We offer redundant flight departments during your travels, most operations only have one. Hours before you even leave for the airport, our own team is shadowing the aircraft operator's logistics. Every major detail is checked by two different teams to reduce the chance of error. After our company's first and only non-weather related delay (of 45 minutes) in March of 2009, we now no longer use aircraft that have tight pilot duty-time. Tight pilot duty time is a common cause for flight delays. We understand the importance of punctuality; time is one of the greatest value adds of our industry as a whole. When you fly with us, you have an entire team stressing to expedite you "wheels up" time.
Customer Service
You will have access to your personal aircraft concierge 24/7, 365. Our clients are provided special phone numbers and do not have to use the (800) number. We are not a large company, and each of our clients essentially become part of our family. We tailor our service to you. Request something once, and we'll remember forever, no matter where in the world we happen to meet you again.
Our own staff often travels around the globe to be present at our flight departures to offer quality control, as well as a helping hand. We are perhaps the only air charter provider to position our own staff to the flight line.
In-Flight
We are proud of our in-flight experience. Our company is heavily influenced by the hospitality industry, and this is where it shows. All flights booked with advance notice are stocked with gourmet food items and amenities, all au gratis.
After your first flight with us, we'll take note of your favorite on-board items through a tracking system very similar to that of Ritz-Carlton Hotels.
Longer flight aboard heavy cabin aircraft offer meal service provided by the world's top restaurants and chefs, specifically designed to be serve on private aircraft by your personal cabin attendant. We don't use the standard aircraft catering companies that the rest of our industry relies on. Likewise, on board amenities are free on our flights, unlike the industry standard.
Any special requests are entertained. In-flight massages, yoga sessions, medical consultations, shopping consultations, etc. are all available upon request.
Our service experience can be tailored to your specific desires as much or as little as you desire.
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